Patient Billing Solutions
Patient Billing Solutions
Collect more from patients — without the awkward conversations or strained relationships.
The Patient Balance Problem Most Practices Ignore
Insurance pays its share — but patient balances are often where collections break down. Confusing statements, no follow-up system, and the discomfort of asking patients for money leaves thousands of dollars uncollected every month.
Our patient billing service handles the entire patient-pay side of your revenue cycle with professionalism and empathy. We send clear statements, set up payment plans, and follow up consistently — so you collect more while your team stays focused on care.
Clear Patient Statements
Easy-to-understand statements that explain exactly what patients owe and why — reducing confusion and disputes.
Payment Plan Management
We set up and manage flexible payment plans that make it easier for patients to pay — and easier for you to collect.
Patient Follow-Up
Courteous, professional follow-up calls and reminders that maintain your patient relationships while recovering balances.
Online Payment Portal Support
Integration support for online payment options so patients can pay anytime, from anywhere.
HIPAA-Compliant Communications
All patient communications are fully HIPAA-compliant — protecting your patients and your practice.
Patient Balance Reporting
Monthly reports on patient-pay collections, aging balances, and payment plan performance so you always know where you stand.
Patient A/R & Billing Pricing
Flat monthly fee based on your net production — straightforward, no hidden costs.
Patient billing can be added as a standalone service or bundled with insurance billing for significant savings. See our Full Service RCM package.
Monthly Net Production
| Production Range | Monthly Fee |
|---|---|
| $1 – $50,000 | $1,025/mo |
| $50,001 – $100,000 | $1,325/mo |
| $100,001 – $200,000 | $1,675/mo |
| $200,001+ | $1,975/mo |
What's Included
- HIPAA-compliant billing communications
- Patient statements sent via your DPMS, email, and text on a bimonthly cadence
- Courteous patient follow-up calls and reminders
- Custom 30, 60, 90-day patient letters when appropriate
- Detailed annotations and next steps on all work completed
- Recommendations for collections on accounts unpaid
- Real-time daily, weekly, and monthly reporting with monthly performance reviews
Common Questions
Will patients know they're talking to an outside company?
We communicate on behalf of your practice using your practice name. Patients experience a seamless, professional interaction that reflects your brand — not ours.
What if a patient disputes a balance?
We handle first-level disputes and work with your team to resolve any clinical or insurance questions. Our goal is always to find a resolution that works for the patient and the practice.
Can you work with our existing payment portal?
Yes. We support integration with most major dental payment platforms. If you don't have one, we can recommend options that fit your practice.
How do payment plans work?
We set up payment plans based on your practice's parameters — minimum payments, interest policies, and term lengths. We then manage the plan, send reminders, and track payments on your behalf.
Stop Writing Off Patient Balances
Book a free consultation and find out how much patient-pay revenue your practice is leaving uncollected.